Ever wonder why more and more businesses are choosing to embrace the benefits of remote IT support over an in-house option? Well, if you consider first that information technology is a multi-trillion dollar industry and shows no signs of slowing down, you may begin to see a trend forming.
And you have to wonder, if so many companies are buying into the benefits of remote IT support, there must be something to it, right?
The answer, of course, is yes.
The reason so many businesses are choosing to hand over all their IT requirements to a remote IT managed service provider, is because the value to their bottom line and peace of mind is substantial.
No matter where you are or how your business operates, the continued functioning of your entire IT environment is essential to the day-to-day stability of your business. And with more employees working between home and the office, they need support right away, with no downtime incurred. Making that difference is at the heart of having dedicated remote IT support.
And when you consider that you could have an entire IT team at your disposal for less than the cost of a full-time IT employee, why would you choose any other option?
So, let’s go over some of the more impressive benefits of remote IT support.
The Many Benefits of Remote IT Support
With remote IT support (sometimes referred to as managed IT services), you engage with an outside IT support team to provide services like:
- Troubleshooting and technical support
- Network operations
- Setup and operation of cloud computing services
- IT strategic consulting
- Hardware management
…and more. Your remote support team has remote access to your computers, servers, network gear and cloud systems and can do almost anything that was once performed only by on-premise technicians.
With remote working arrangements becoming more common, it’s more important than ever that your users have immediate remote access to IT professionals, regardless of what time zones they’re in.
Remote IT support benefits for small businesses can include:
1- Rapid, Around-the-Clock Support
One of the most important benefits of a remote IT tech support service is that a technician is always just a phone call or a click away. There’s no need to guess whether or not you’ll be able to get a hold of your in-house IT person (who might be on vacation) or make an appointment with a contractor—remote IT support is available 24/7 for any IT issue that comes up.
2- Regular, Ongoing Maintenance
Let’s face it, most business owners have more pressing matters to worry about than keeping their IT systems up to date. But regular upkeep is an important part of maintaining the proper operation and security of your IT hardware, software and network systems.
A managed IT services team can keep up with the wide range of required updates and also ensure minimal downtime to reduce disruption to your operations.
3- Increased Productivity
One of the many client benefits of remote IT support is an increase in productivity for your staff. Once your IT systems are properly set up and maintained there will be fewer IT issues and any issues that do occur will be resolved much faster with a dedicated remote tech support team, especially compared to when you tried to solve them by yourself. All of this lets your employees focus on what really matters, running and growing the business.
4- User Education
One of the less obvious benefits of remote technical support is that your dedicated IT experts can provide education and training for your employees. Whether it’s tips and tricks for using your computer’s operating system, interfacing with your office productivity software or best practices in IT security, remote IT technicians have a wealth of information they can share with your team members to make the best use of your IT systems.
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5- Security Monitoring and Response
All businesses, big and small, can fall prey to cyberattacks. Managed IT service providers have hyper-advanced tools they use to monitor your IT systems 24/7 and alert technicians to possible attacks. These security teams’ response is immediate, and can keep your systems (and your business) protected.
6- Reduced Costs
As mentioned above, one of the key benefits of remote tech support services is cost control. With a low monthly payment, your IT costs are predictable and lower than the cost of other IT support options, such as hiring an in-house IT person.
7- Unparalleled Expertise
Dedicated IT companies only hire true, blue IT experts. People who are solely committed to that one industry, and excel within its rigorous strictures. So, when you choose to embrace the benefits of remote IT support, you’re choosing to have 1:1 access to these experts. They’ll be at your beck and call often 24/7, 365 days a year. You’ll never be stuck with an IT issue because your in-house person is on vacation, and the advice and help you get will always come from practised professionals who have had their knowledge tested time and time again.
Working With VTC Tech for Maximum Remote IT Support Benefits
At VTC Tech, we serve businesses nationwide with best-in-class remote IT services. As a full-service IT provider, our support offers include everything from day-to-day operations to strategic planning of hardware and software solutions.
The benefits of working with VTC Tech are many and include:
- One invoice, one vendor for our end-to-end IT services
- Affordable minimum package pricing starting at just $750 per month for 10 users with no additional costs
- A la carte service options that let you choose the services you want
- An Opt-out clause that lets you end your agreement at any time if you’re dissatisfied
- And In-house IT experts, because we don’t outsource any of our services, period
Our IT professionals are dedicated to keeping your business running without disruption. With our fast response time and proactive monitoring, we can resolve your issues quickly, often before you even know there’s a problem.
If your business is being held back by your do-it-yourself IT environment, contact VTC Tech today to see how we can relieve your IT concerns—and help you focus on taking your business to the next level.