IT technician working with customer

How a Helpdesk Can Improve Your Business

Imagine how hard business and life would be without anyone to turn to for help.   If your sink breaks, you call a plumber. If your car breaks down, you call a tow truck. If your cell phone is acting funny, you call the phone provider.   We all call for help sometimes.   When you’re … Continue reading “How a Helpdesk Can Improve Your Business”

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IT technician

Why One IT Technician is Not Enough for Your Business

Do you know how many technologies your business uses?   When things are working, it’s easy to forget how many interdependent solutions you rely on to serve your clients and keep the lights on. It’s only when something breaks that you begin to understand your tech infrastructure. This might be called, “Learning the hard way.” … Continue reading “Why One IT Technician is Not Enough for Your Business”

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IT technician quitting

How to Prepare for the Day Your IT Technician Quits

If you have only one IT technician, that person holds the keys to your company’s “technological kingdom.”   But sooner or later, he or she will retire or leave for another position. If you haven’t planned for that day, you could find yourself paying a computer services company up to five figures to get a … Continue reading “How to Prepare for the Day Your IT Technician Quits”

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How to Identify a Phishing Attack

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