IT Dispatcher & Admin Support
Reports to: Operations Manager / Service Manager
Position Summary
The IT Dispatcher & Admin Support is responsible for coordinating service requests, supporting technicians, communicating with clients, and assisting with the day-to-day administrative operations of the Alabama office.
This position serves as the first point of contact for many customers and plays a key role in ensuring service requests are scheduled efficiently, technicians have the information they need, and administrative tasks are completed accurately.
No advanced technical experience is required, but candidates should be comfortable learning technology systems and working in a fast-paced environment.
Responsibilities
Dispatch & Service Coordination
· Answer incoming phone calls and emails from clients.
· Continuously monitor and manage IT service ticket dashboard ensuring SLA compliance
· Schedule onsite and remote service appointments.
· Assign technicians based on availability, location, and priority.
· Monitor technician schedules throughout the day.
· Communicate updates and estimated arrival times to customers.
· Escalate urgent issues to management as needed.
Administrative Support
· Assist with office administration and daily operations.
· Coordinate shipping and receiving of hardware.
· Prepare and stage IT equipment
· Order office and technology supplies.
· Support billing and invoice preparation as needed.
· Internal administrative projects.
· Booking travel arrangements
· Running day-to-day errands, as necessary
· Processing reports and data entry tasks
Customer Service
· Provide exceptional customer service during every interaction.
· Follow up with clients regarding appointments and completed work.
· Maintain accurate customer information in company systems.
· Build positive relationships with customers and internal staff.
Qualifications
Required
· Excellent communication and customer service skills
· Strong organizational and time management abilities
· Ability to multitask in a fast-paced environment
· Professional phone etiquette
· High attention to detail
Preferred
· Experience working in an administrative, dispatch, or office coordinator role.
· Experience in an IT, telecommunications, or service-based business.
· Familiarity with ticketing or scheduling software.
· Experience with Microsoft 365.
· Experience with Autotask and IT Glue
About VTC Tech
VTC Tech is a managed IT services provider supporting. We help businesses leverage technology through responsive IT support, cybersecurity, cloud solutions, and strategic technology planning. We are looking for a highly organized individual to work out of our Roanoke, AL office.
