Reports to: Operations Manager / Service Manager
Employment: VTC Tech Employee Assigned to Client Location
Position Overview
VTC Tech is seeking an Paid Intern – IT Systems Support Specialist to provide dedicated onsite technology support from the office of one of our clients in Keene, New Hampshire.
This individual will be employed by VTC Tech and will work full time from an office located within the client’s facility.
The employee will serve as the primary onsite VTC Tech resource for the assigned client, responding to the client’s technology support needs and assisting with the day-to-day administration and maintenance of its technology environment.
When onsite client support is not required, the employee will continue working from the Keene client location while performing additional VTC Tech responsibilities.
These responsibilities may include Help Desk support, technical projects, system administration, hardware preparation, software installations and updates, documentation, training, and other assigned IT tasks.
This position combines the hands-on learning and technical development opportunities of VTC Tech’s internship program with the responsibilities of an onsite Paid Intern – IT Systems Support Specialist.
This is an onsite position based in Keene, New Hampshire and is not eligible for remote or hybrid work unless specifically authorized by VTC Tech.
Roles and Responsibilities
Client Onsite IT Support
- Troubleshoot and resolve Level 1 and Level 2 technical issues involving Windows computers, hardware, software, peripherals, printing, connectivity, and user access.
- Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers, mobile devices, and related technology.
- Install, configure, update, and support approved software and business applications.
- Monitor assigned systems and respond to routine alerts or technical issues.
- Identify issues requiring additional expertise and escalate complex server, network, cybersecurity, infrastructure, or other technical issues to the appropriate VTC Tech resource.
- Communicate clearly with client employees regarding technical issues, troubleshooting, status, and resolution.
- Provide professional, customer-focused support while representing VTC Tech within the client’s facility.
- Support employee onboarding, transfers, and offboarding, including account setup, licensing, security groups, distribution lists, shared mailboxes, and application access.
- Create, modify, disable, and maintain user accounts within Microsoft 365 and Microsoft Entra ID.
- Manage routine user access and permissions.
- Assist users with password resets, multifactor authentication, account lockouts, and other identity and access issues.
- Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, and Excel.
- Perform routine Microsoft 365 administrative tasks.
- Support collaboration tools, shared mailboxes, distribution groups, Teams, and SharePoint access.
- Assist with endpoint management, device policies, security tools, patching, and software deployment.
- Assist with network and system administration tasks.
- Help maintain computers and other endpoint devices according to VTC Tech and client technology standards.
- Assist with software updates and installations.
- Monitor assigned systems and respond to routine technical alerts or issues.
- Develop knowledge of networking concepts and assist with troubleshooting connectivity, Wi-Fi, VPN, DNS, DHCP, and related issues as appropriate.
- Follow established VTC Tech and client documentation, cybersecurity, access-control, and technical procedures.
- Provide technical and administrative support for the client’s electronic health record (EHR) and other enterprise software applications.
- Assist with user setup, access, permissions, roles, and routine configuration within enterprise applications.
- Troubleshoot application issues and research potential solutions.
- Coordinate with software vendors, VTC Tech technical resources, or other support providers when escalation is required.
- Assist with application upgrades, testing, implementation of new functionality, and ongoing system improvements.
VTC Tech Help Desk and Project Responsibilities
- Support the VTC Tech Help Desk and Projects Teams with assigned technical tasks.
- Respond to and assist with service tickets as assigned.
- Document and track technical issues, troubleshooting steps, work performed, and resolutions within VTC Tech’s ticketing and documentation systems.
- Assist with hardware unboxing, staging, configuration, setup, and deployment.
- Assist with software installations, updates, and system preparation.
- Perform research and troubleshooting for unfamiliar technical issues.
- Assist VTC Tech technicians and engineers with technical projects.
- Assist with routine network and system administration tasks.
- Participate in training opportunities and continue developing technical knowledge across the systems and technologies supported by VTC Tech.
- Perform additional technical duties and projects as assigned based on client and VTC Tech business needs.
- Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent technical education, training, or hands-on experience may be considered.
- Previous experience in IT support, desktop support, Help Desk, or a related technical environment preferred.
- Approximately two or more years of IT support, desktop support, Help Desk, or related technical experience is preferred; however, candidates actively developing their technical skills and credentials are encouraged to apply.
- Experience configuring computers and troubleshooting hardware and software issues.
- Experience supporting Microsoft 365 or other Microsoft business technology environments preferred.
- Familiarity with Active Directory, Microsoft Entra ID, endpoint management, networking concepts, or cybersecurity practices is desirable.
- Relevant IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred but not required.
- Candidates currently pursuing an IT degree, professional certifications, or additional technical credentials are encouraged to apply.
- Strong technical aptitude and demonstrated ability to troubleshoot hardware, software, and user access issues.
- Strong interest in information technology and a desire to continue learning.
- Ability to learn new systems and technologies quickly.
- Ability to follow and apply technical documentation when troubleshooting problems.
- Strong problem-solving skills with the ability to independently research and troubleshoot unfamiliar issues.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Familiarity with Microsoft 365 administration, endpoint management, Active Directory, Microsoft Entra ID, or similar business technology environments.
- General understanding of cybersecurity and endpoint security practices.
- Experience with scripting, automation, or PowerShell is a plus.
- Excellent verbal and written communication skills.
- Ability to communicate effectively and professionally with both technical and nontechnical users.
- Ability to work well as part of a team and independently.
- Ability to recognize when an issue should be escalated to another technical resource.
- Strong organizational skills and attention to detail.
- Eagerness to take on new challenges and responsibilities.
This position differs from many VTC Tech positions because the employee will be assigned to work full time from a VTC Tech client’s facility in Keene, New Hampshire.
The individual will remain an employee of VTC Tech and will report through VTC Tech’s management structure. The employee will be provided with an office/workspace within the client’s facility and will serve as VTC Tech’s primary onsite technical resource for the client.
The position requires reliable onsite attendance, professional interaction with the client and its employees, and the ability to balance the needs of the assigned client with other VTC Tech responsibilities.
Career Development and Growth
Because this position supports both a dedicated client environment and VTC Tech’s broader MSP operations, it provides exposure to a wide range of technologies and responsibilities, including Help Desk support, Microsoft 365 administration, endpoint management, networking, cybersecurity, enterprise applications, system administration, and IT projects.
Why Work at VTC Tech?
As a small, family-owned business, we value our employees and strive to create a collaborative and engaging workplace. Although many VTC Tech employees work remotely, this particular position provides a hands-on opportunity to work onsite while remaining connected to and supported by the broader VTC Tech team.
We are dedicated to delivering high-quality results for our clients and hold each other accountable to produce work we can all be proud of. As we continue to grow our client base, we are creating additional opportunities for career advancement across the organization.
VTC Tech offers a base level of dental, medical, and vision insurance at no cost to employees and their families, subject to applicable eligibility requirements.
We value open communication and transparency. Our frequent company town halls provide employees with opportunities to engage directly with ownership and decision-makers, ensuring employees have a voice within the organization.
- Full-time employment with VTC Tech.
- Hands-on experience with a variety of IT systems, applications, and technologies.
- Experience supporting both a dedicated client environment and the broader operations of a Managed Services Provider.
- Mentorship and support from experienced IT professionals.
- Access to educational resources and technical training.
- Professional certification support and reimbursement opportunities.
- Opportunities for continued professional growth and advancement within VTC Tech.
- Exposure to Help Desk operations, Microsoft 365 administration, endpoint management, networking, cybersecurity, enterprise applications, and technical projects.
- A supportive and collaborative work environment.
- A professional onsite office setting in Keene, New Hampshire
About Us
What truly sets us apart as an employer is our commitment to creating an exceptional workplace for our team. We provide opportunities for hands-on learning, professional development, and career growth while giving our employees exposure to a wide variety of technologies and business environments.
