IT Helpdesk Services

We rely on VTC Tech for a variety of solutions, including: network services, software, hardware and licensing, consultation and planning and a host of IT solutions. We have worked with VTC Tech for years and we continue to rely on them for everything. Whether it involves them working with us to evaluate, develop, purchase and implement a full crisis recovery system or simply helping us restore our network after flooding and power outages, they are always there and are reliable. VTC Tech staff have consistently been the ones I turn to for all our IT needs

VTC Tech has been an incredibly reliable source of support for our tech.  We recently went through a complete overhaul of our computers, phones, and website.  I have relied heavily on VTC Tech to help guide me through the process.  Whenever I call with questions, or issues, they immediately make it a priority.  I've felt nothing but kindness and respect from every single tech I work with.  Their onsite techs, to the ones on the phone, they all have been incredibly helpful in getting me the best option.  I have never felt pressured in getting new equipment, it has always been an honest suggestion with guidance to help me make the right decision.  I've spent countless hours on the phone trying to solve my technical issues, and they have always been patient and responsive with their help.  I'm grateful to have VTCT in my corner and would highly recommend them to anyone looking for a tech support company. 

Since partnering with VTC Tech our IT infrastructure has become more reliable and efficient than ever, especially when it comes to our IT security. Their team is incredibly knowledgeable and responsive, always ready to tackle any issue that arises.  They took the time to understand our unique needs and tailored their services accordingly, providing us with proactive support that has minimized disruptions.  The peace of mind that comes from knowing our IT is in such capable hands has allowed us to focus on what we do best – providing quality healthcare to our community. I highly recommend their managed services to any business looking to enhance their IT operations.  They truly are a partner in our success.

VTC Tech has been a tremendous asset to our Association, elevating our operations in ways we couldn’t have imagined. Previously, our office manager shouldered all tech issues and vendor contracts, but VTC has seamlessly taken over these tasks. Their account manager has been an invaluable resource, helping us optimize our technology and software for enhanced productivity and security. The team is incredibly responsive, resolving issues quickly and effectively, even for complex matters requiring additional research. Their support with vendor management and implementing updates has been a major advantage. With VTC’s expertise, we feel confident knowing our tech needs are in the hands of true professionals.

"…best in the area."

I worked with this group on several projects and are the best in the area. If you are looking for someone to handle a detailed project look no further. One thing that set them apart from the rest for me is the after project follow up I received. They went over the scope of the project with a down to earth overview.

Client Support Ticket Review

"…So helpful & knowledgeable. I could not have installed the certificate. Really appreciate all of your help."

VTC Tech answered my questions, followed up when I had additional questions and the entire contact from problem to several solutions was fast and easy. Thank you so much.

The directions that I was given by a third-party vendor were very outdated, but VTC Tech researched the issue and got back to me quickly with a resolution. They were very patient and stayed with me until we got the final resolution.

"...very accommodating"

Awesome group to work with, very accommodating.

Excellent job. Very professional as well as efficient and effective.

"...extremely knowledgeable, friendly, responsive and affordable."

VTC Tech has provided IT services to us for over 5 years. They are extremely knowledgeable, friendly, responsive and affordable. They recognize the needs of our office and explain technology in terms we understand. We highly recommend them!

Client Support Ticket Review

"I mean, you are always good, but this one really surprised me. You called me effectively as I hit send
and already knew what the problem was. Freaking A+, thanks!"

Client Support Ticket Review

"As always, a great experience! Thank you!"

Once again VTC Tech did an excellent job resolving my computer problem!

"...they have been our savior."

We have worked with VTC for several years. As the world of data security has become scary they have been our savior. They have worked with us to build a system that fits our needs and wants. They are always responsive, and quick to help with whatever we need.

“ ...response time is almost immediate."

VTC Tech has been serving our technology needs for multiple years; probably ten at least. The VTC Team is super responsive, super knowledgeable, super friendly, and the price we pay each month is very fair and appropriate for the services we receive. We can call anytime with a problem or a question and the response time is almost immediate. Thank you VTC, you make doing business in a technical world much easier!

"...great professional services…"

VTC Tech has great professional services with clear and detailed systems. You can rest easy knowing your I.T. support is covered.

"VTC Tech is an extension of our team."

They have come to understand the needs of our business. With changes on how we do our work, they have been instrumental in assisting and providing the needed technical support. They have assisted us in transitioning some of our employees to work at home, secured needed equipment, added necessary communication means and troubleshoot challenges. They have a great team of employees that are on call to support us.

"VTC Tech...can deal with any issues... our company is protected and secure"

We have used VTC Tech to update and enhance our current systems. We are very happy to find a local company. VTC Tech has been very swift in their support (virtually and in person). It's very nice to talk to people you've met and recognize names when dealing with issues. Most importantly, we feel since using VTC Tech we've added them to our team and feel confident they can deal with any issues we have. We feel our company is protected and secure, and that has proven invaluable.

We have reached out to the support team for so many issues over the years, and they are ALWAYS so helpful, pleasant, understanding, knowledgeable and patient with us. The team is great, we know when we call for support, they are going to do their best to get our issue resolved the first call, they are in constant communication updating us. Thanks Guys!!!! ... I am very happy we do business with VTC Tech and look forward to many more years together.