Question 1

Why should I choose VTC TECH Managed Services over another provider?

Accepted Answer

VTC TECH has over 20 years experience providing expert IT support helping hundreds of businesses. We are committed to providing the latest technology consulting, services, maintenance, and support as a highly cost-effective IT solution. VTC TECH provides the following key outcomes for all our partners.

True IT Partner – We keep your technology aligned with your business goals and objectives. We work on your behalf with vendors and employees. We are transparent and ensure your IT investments are proper and understand mutual success is about long-term sustainability. We are your IT department.
Increased Reliability - Your systems will be up today and running smoothly - this reduces costs and your increases your ROI. We are available 24/7/365 to resolve any problems or issues.
Employee Morale – We can take care of everything. Nothing hurts your employee morale more than when they have a problem and don't know who to turn to for help. We are there to support them and therefore your clients.

Question 2

What does a Managed Service Provider do?

Accepted Answer

A Managed Service Provider (MSP) assumes responsibility for your business’s IT services such as email, VoIP/unified communications, help desk, cybersecurity, networking, data storage, cloud solutions, back-up and recovery, and more.

Question 3

What are the benefits of a managed service?

Accepted Answer

A few ways Managed IT Services provides benefits to businesses and organizations:

User Productivity
Infrastructure Expenses
IT Staff Capacity
Low Initial Investment
Predictable Monthly Costs
Immediate Expert-Level Support
Scalable as You Grow
Overall Business Production

Question 4

Why do you need managed IT services?

Accepted Answer

A Managed Service Provider gives business owners and overwhelmed internal IT staff affordable server and computer support, remote monitoring of critical network components like swithces and firewalls, data backup and disaster recovery, network security, custom software solutions, and technology evaluation and planning.

Question 5

How does VTC TECH Managed Services work?

Accepted Answer

When engaged with VTC TECH as your managed service provider, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house. We deliver services such as network support, applications, infrastructure and security, email, VoIP/Unified communications, help desk, cybersecurity, data storage, cloud solutions, back-up/recovery, and more.

MSPs often handle the time-consuming, complex, repetitive, and arduous work involved. Outsourcing to a managed service provider is becoming a growing trend in business as more companies begin to realize the benefits of moving many of their day-to-day operations to a third party.

Question 6

Who uses managed services?

Accepted Answer

Businesses of all types and sizes use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in-house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. Companies that need 24x7x365 monitoring and alert will engage an MSP for that coverage.

Question 7

What type of customers use VTC TECH Managed Services service?

Accepted Answer

VTC TECH offers Managed Services to a wide variety of industries including manufacturing, health care, municipalities, education, accounting, financial, nonprofit, insurance, legal firms, engineering, architecture, real estate and more. While most of our managed IT clients are in the New England & New York area, VTC TECH has Managed IT customers nationwide.

Question 8

Do you come to our business when we have a problem?

Accepted Answer

The large majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When that need arises, VTC TECH dispatches technicians to your site to handle those issues.

Question 9

What is your help desk response time?

Accepted Answer

You can reach our Help Desk 24/7/365 and receive help from a live technician. The average time to answer support calls is 30 seconds. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your needs by maximizing uptime and address issues as soon as they occur.

Question 10

What are your help desk hours?

Accepted Answer

The VTC TECH Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

Question 11

What certifications do your technicians have?

Accepted Answer

VTC TECH technicians carry a large variety of industry certifications including from Cisco and Microsoft. These certifications cover key areas such as Security, Routing, Switching, Active Directory, Exchange, ADFS, Azure and others.

Question 12

Why VTC TECH?

Accepted Answer

With 20 plus years in business, we have established ourselves as a premier solutions provider. Small enough to care and big enough to get IT done.

Question 13

Are Managed Services expensive?

Accepted Answer

No. Hiring an IT manager or technician cost on average $60-$120K per year. Then add benefits like healthcare, dental, 401K, etc. and managed services are much more cost effective.

Question 14

What if I already have a Managed Service Provider provider?

Accepted Answer

That’s good. Are they doing what they promised? Are you asking them what to do or are you telling them? You shouldn’t rely on their image of your business or company. We do quarterly performance and business reviews!

Question 15

What is a free audit? How do we do it?

Accepted Answer

Our subject matter experts will set up a call or a visit to review your current IT/telecom situation. Once completed we will schedule a call to review on-line or in person and make recommendations.

Question 16

You are in Vermont - what if we are in another location?

Accepted Answer

Yes! Our HQ is in Vermont! Location doesn’t matter - IT Service is not limited by geography. The COVID-19 Pandemic has proven this completely. All we need is a secure connection to trouble shoot or to add updates and patches. Our services packages take this into account.

Managed IT Service Videos

Welcome to VTC Tech videos about Managed IT Services.

Healthcare IT Solution to Keep Hackers Away

Protect your Healthcare Organization from Data Breaches

Client Testimonial

Break / Fix vs Managed Services

20+ Years

24/7/365

30 Seconds

Need expert IT support? Schedule a quick chat to with us.
20+ years experience as a leading IT provider in the US.

We are your Managed IT Provider:

About Us

Contact Us

Questions? We have the answers:

Call Us Nationwide: 1 (888) 800-3211