Junior IT Project Manager
Contract Type: Hourly
Hours: 15–20 hrs/week (with potential to grow)
Location: Remote (U.S. preferred)
Industry: Managed IT Services / MSP
Overview
We are a Managed Service Provider (MSP) seeking a Junior IT Project Manager to support the planning, coordination, and execution of IT projects within an MSP environment.
This role is ideal for someone early in their project management career who preferably already has hands-on experience working in Autotask, understands how MSP projects operate, and is eager to grow into a more senior PM role.
The focus of this position is project task accuracy, documentation, communication, and follow-through.
We are looking for someone who understands how to translate a Statement of Work (SOW) into clear, actionable project tasks for technical teams and keep everything up to date inside Autotask.
Key Responsibilities
Project Planning & Execution
- Manage IT projects from kickoff through completion based on approved Statements of Work (SOWs)
- Break projects into clear, actionable tasks with defined scope, ownership, and expectations
- Ensure project timelines, milestones, and dependencies are realistic and actively managed
- Plan and track action items to ensure larger deadlines are consistently met
Autotask Project Management (Critical)
- Maintain accurate project task status, notes, and time logs in Autotask at all times
- Ensure all project work is properly documented and reflects real-time progress
- Keep tasks in the correct status and aligned with project phase and timeline
- Build and maintain Autotask dashboards and widgets to track project health, workload, and deadlines (preferred)
Technical Coordination
- Clearly communicate what needs to be done for each task based on the SOW
- Link relevant SOPs, documentation, and checklists directly to project tasks
- Coordinate work between internal technicians, vendors, and stakeholders
- Ensure technical resources have the clarity they need to execute efficiently
Communication & Status Reporting
- Provide clear, concise, and consistent status updates to clients
- Deliver internal updates to service management and leadership
- Proactively identify risks, blockers, and scope changes before they become issues
- Ensure expectations are aligned across all parties
Time Management & Prioritization
- Manage multiple projects concurrently without losing accuracy or momentum
- Prioritize tasks and resources effectively across competing deadlines
- Keep projects moving forward while balancing urgency and quality
Required Experience
- Autotask PSA experience a plus
- Project Management certifications a plus
- Strong organizational and documentation skills
- Excellent written and verbal communication
- Ability to work independently and proactively in a fast-paced environment
Nice to Have
- Experience with PSA software, specifically Autotask
- Basic technical skillset and understanding of:
– IT infrastructure
– Microsoft 365 / cloud services
– Networking and security concepts - Experience using SOPs, checklists, and standardized workflows
